Singapore - 1 to 2 business days after order confirmation 

  • Island wide delivery except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
  • Free shipping over S$80 per order
  • $8 flat rate for orders below S$80 per order
  • Delivery date: Please select your preferred date during cart out.
  • Delivery time slot is 12pm to 6pm on weekdays only (excluding Singapore public holidays). We will add more time slots in the future.
  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
  • Text message will be sent to your phone registered in the account to confirm the delivery date. Our couriers will also give you a call or message on the actual delivery day.

Do you ship internationally?

  • Thank you for your interest! We only ship within Singapore currently. 
  • Shipping is not available to other countries at the moment. 

How do I track my package delivery status?
Our courier will send the delivery updates to your registered mobile number. Alternatively, you may contact us at support@mukbang.sg for updates.

My delivery arrived later than expected. What can i do?
Please contact support@mukbang.sg with your name and order number.

I'd like to change my shipping address? How can i do that?

  • If you have paid for your order and wish to change your shipping address, please contact us immediately and do include your order number.
  • However, if your order has been processed by our fulfilment team, we would not be able to edit your address or edit your order. Please ensure that the correct shipping information has been provided during the checkout.
  • For any failed delivery due to wrong shipping information provided by customer, Mukbang will not be held liable. Any redelivery attempts required, there will be an additional charge (subject to varied rates).
  • No cancellation of order or refund is allowed for failed delivery.

What if i am not at home to receive my parcel?

  • Do note that chilled and frozen food items are temperature sensitive, hence it is important that you provide us with the correct shipping information and ensure that there is someone at the address to receive the items during delivery, otherwise it will be constituted as a failed delivery. Please note that our courier will not be able to leave your parcel at the door step/riser. 
  • For any failed delivery, Mukbang will not be held liable. Any redelivery attempts required, there will be an additional charge (subject to varied rates).
  • No cancellation of order or refund is allowed for failed delivery.

Can my order be delivered to multiple addresses?

We can only ship to one address per order. Should you wish to deliver products to more than one location, please place orders separately.

What should i do if i receive the wrong product?

Sincerely sorry, dear! Please contact us immediately or within 2 calendar days upon receiving your order (according to tracking information) with a clear photo/video of the items received, the exterior packaging, packing slip and relevant order number to support@mukbang.sg, we will assist with getting the right products to you ASAP!

Any self-collection option available?
Self collection option is not available at the moment. Thank you for your understanding!

What is the storage instruction?

Please note that the ice gels will keep products chilled for 3-4 hours only. Please store the food products as per instructed on the food labels. Please be advised to refrigerate chilled or frozen food immediately. DO NOT refreeze frozen food that have been thawed.

How will my order be packed if there are chilled and ambient products?

Chilled and ambient products are packed in separate thermal bags as they are stored in different temperatures.

If your order contains both, please note that there will be 2 or more thermal bags.

 

For more information or questions, please email support@mukbang.sg

(Note: Replies after working hours and during weekend & public holidays will be slower. Rest assured we will get back to you soon!)