1. Do I have to create an account to shop in Mukbang?
- Yes, for a better and more seamless shopping experience, it is highly recommended to create an account with us. This will allow you to check your past purchases as well.
2. How do I place an order?
- Log on to Mukbang.sg and add the items to your cart.
- Review the items in your cart and check your personal details like name and delivery address.
- Check out when you are ready.
- You will receive an order confirmation email shortly after you have successfully placed your order.
3. I did not receive an order confirmation email after placing an order.
- Please check your spam folder just in case it's sent there.
- Otherwise, please contact us at firstname.lastname@example.org and let us help you.
4. What payment methods are accepted at Mukbang.sg?
- Visa, MasterCard, American Express
5. Where can I find your Delivery information?
- Please visit our delivery policy page for more info.
6. Where can I find your returns and exchanges policy?
- Please find our returns and exchanges policy here.
7. Does Mukbang have your own VIP program?
- Yes, please visit our VIP membership page for more info.
8. I'm a Ksisters' VIP, do I enjoy further discount?
- Yes, if you are a Ksisters' VIP, you will enjoy 5% off store-wide discount*.
- More info on Ksisters' VIP program can be found here.
*Except for VIP’s 5% off auto-discount, other discount codes (e.g. discount codes from returns, gift card discount codes) will not be applicable during the brand sale.
9. What is the storage instruction?
- Please note that the ice gels will keep products chilled for 3-4 hours only. Please store the food products as per instructed on the food labels/ refer to our website for storage instructions. Please be advised to refrigerate chilled or frozen food immediately.
10. When does restock takes place? And how do we know if the item has been restocked?
- We will restock the items on Tuesday. Please stay tuned as we will update on our social media. You may also sign up for the restock alert by going to the product page and click on the button 'Notify when available'.
I have more questions or feedback!Please email us at email@example.com or use the 'Contact Us' form and we will be happy to assist you!