Hello dear #Mukbangfam, thank you for shopping with us!
We hope that you love our products as much as us and have a pleasant shopping experience.
However, if you are not, please refer to our Returns and Exchanges Policy here.
What should i do if i receive the wrong product?
Sincerely sorry, dear! Please contact us immediately or within 2 calendar days upon receiving your order (according to tracking information) with a clear photo/video of the items received, the exterior packaging, packing slip and relevant order number to email@example.com, we will assist with getting the right products to you ASAP.
What should i do if i receive a defective item?
Mukbang sincerely apologise if you have received a defective item. We strive to ensure that all items sold on our website are all of the highest quality i.e. all necessary quality checks will be done and we will carefully pack your order before sending it.
In the unlikely event that you have received a defective item, please contact us at firstname.lastname@example.org with a clear photo/video of the items received, the exterior packaging, packing slip and relevant order number. Please kindly note that we are only able to process such exchange requests within 2 calendar days upon receiving your order (according to tracking information) All issues are dealt with on a case by case basis.
Please note that the following are not eligible for exchanges:
- Including but not limited to change of mind, cart out wrong items etc
- Item which is damaged by the recipient due to lack of care
- Open and/or used products i.e. not in the original sale condition
- Items which have been stated as non-exchangeable or non-returnable (e.g. sale items, special product mark downs)
- Any promotional codes in which the terms have been stated that exchanges and returns are not allowed, are strictly not valid for exchanges or returns.
Can i request for a return?
Due to hygiene factor and also some of the products like chilled and frozen food are temperature sensitive, we sincerely apologise that we would not be able to accept any returns. Please kindly consider carefully before placing an order.
Thank you for your support and seek your understanding on the above.
(Note: Replies after working hours and during weekend & public holidays will be slower. Rest assured we will get back to you soon!)